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RETURNS & EXCHANGES POLICY

Returns

We want you to love your looks as much as we enjoyed creating them! However, if something is just not right, we can process a return or exchange, according to the following guidelines:

WITHIN 30 DAYS.   Any items(s) purchased online may be returned within 30 days with a proof of purchase. The item must be returned in its original condition, with all tags and labels intact.

BEYOND 30 DAYS. Unfortunately we can’t offer you a refund or exchange if it is beyond 30 days since your purchase.

*PLEASE NOTE* Purchases made online must be returned to a Tribal distribution center and cannot be returned to a retailer. Our retail partners are independent stores and cannot accept merchandise purchased online.

Tribal Fashion does not accept returns for the following merchandise:

  • All altered,washed or worn merchandise
  • Clearance merchandise
  • Returned merchandise without tags intact, or received 30+ days after the original delivery date will not be accepted.
  • Please note items reduced 50% or more are considered final sale and are not eligible for return.

Orders placed from December 1st to December 31st are eligible for return up to January 31st of the following year.

If you believe you have received defective or incorrect merchandise (style, size, or color), you must contact Customer Service at team@shoptribalfashion.com or call our toll free number

1.833.8Tribal (1.833.887.4225). You will be required to provide a photo of the defect and all tags on the garment.

If you are not in possession of your receipt, please call Customer Service team at our toll free number 1.833.8Tribal (1.833.887.4225) or email us at team@shoptribalfashion.com.

To initiate a return, click on the ORDERS & RETURNS menu under MY ACCOUNT tab at the bottom of the home page. You will need your order number to fill out the online form.  Submit the return form online and an authorization number will be emailed to you. Print it and repack the merchandise in the original packing materials. and enclose the completed RETURN FORM. Ensure that you enclose the completed RETURN AUTHORIZATION EMAIL in the package. Place a shipping label on the outside of the package and drop off at any Canada Post, USPS location or other carrier of your choice. Please note that return shipping is not prepaid. It is important to use a trusted carrier and to note the tracking number on your portion of the packing slip. Tribal is not responsible for lost packages.

Tribal Fashion will also accept merchandise returned using the carrier of your choice and expense. Repack the merchandise in the original packing materials and enclose the RETURN FORM. Send your merchandise back via insured mail to the following address:   

IN THE USA:
Tribal Online Returns
C/O WWD Distribution
2002 Ridge Road
Champlain, NY, 12919

IN CANADA:
Tribal Online Returns
C/O SDR Distribution
300 Applewood Crescent
Vaughan, ON L4K 4B4
Canada

We do not accept C.O.D. deliveries. We recommend that you use a postal service that insures you for the value of the goods.  Please save your tracking number. The goods are your responsibility until they reach our facilityWe will do our utmost to process your return within 14 days of receipt.

Refunds

As soon as we have processed your return, we will issue a refund (excluding shipping costs) to the original method of payment.  A confirmation email will also be sent once the return has been completed. Please allow up to two billing cycles for the credit to appear on your credit card statement.

Late or missing refunds (if applicable)

If you haven’t received a refund within 5-8 business days,  please contact your credit card company, as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at team@shoptribalfashion.com

Exchanges

If your items are defective or damaged, we will replace items, free of shipping charge, if they. <span >However, if you need to exchange an item for a different size or style, please note that return shipping fees are not included. <span >At this time we are unable to process exchanges. Please return your unwanted items by following the return instructions to the address below.  <span >Please create a new order for new items.

IN THE USA:
Tribal Online Returns
C/O WWD Distribution
2002 Ridge Road
Champlain, NY, 12919

IN CANADA:
Tribal Online Returns
C/O SDR Distribution
300 Applewood Crescent
Vaughan, ON L4K 4B4
Canada

Shipping

To return your product, you should mail your product to:

IN THE USA:
Tribal Online Returns
C/O WWD Distribution
2002 Ridge Road, Champlain, NY, 12919

IN CANADA:
Tribal Online Returns
C/O SDR Distribution
300 Applewood Crescent
Vaughan, ON L4K 4B4
Canada

You will be responsible for paying the shipping costs for any return. Shipping costs are non-refundable. Transit time for your exchanged product to reach you will vary depending on where you reside.