We may collect personal information that you provide us when you:
- Purchase or order merchandise through our Site;
- Return or exchange products through our Site;
- Visit our Site to receive our newsletter or otherwise register with our Site or participate
- in another feature of our Site;
- Request certain information about our products;
- Contact one of our customer service representatives;
- Enter into a contest or sweepstakes or respond to one of our surveys; or
- Provide us with comments or suggestions on our Site.
We collect the IP (Internet protocol) addresses of all visitors to our Site and other related information such as page requests, browser type, operating system and average time spent on our Site. We use this information to monitor and improve our Site.
Our Site uses a technology called “cookies”. A cookie is a tiny element of data that our Site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. All pages on our Site where you are prompted to log in or that are customizable or that must display the content of your cart require that you accept cookies. If you have registered with our Site, these cookies (1) may let us know who you are, (2) are necessary to access your account’s or your cart’s information (stored on our computers) in order to deliver products and personalized services, and (3) will provide us and our service providers with information that we will use to personalize our Site in accordance with your preferences. You may set your Web browser to notify you when you receive a cookie. Most Web browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie and how to disable existing cookies. However, should you decide to disable, or not to accept, cookies from our Site, you will limit the functionality we can provide when you visit our Site.
You do not have to register to browse our Site, though you will need to identify yourself to effect a purchase through our Site. You will also need to register in order to receive our newsletter and special promotions by e-mail. If you register, you will be asked for your name and your e-mail address so that we may process your registration.
When you call one of our customer service representatives, you may be asked for information that identifies you along with additional personal information we need to help us promptly answer your question, such as your name and address and a telephone number where we might contact you. We may retain this information to assist you in the future but, even so, we will not divulge or communicate any of such information to any other third party without your express consent.
CUSTOMER CONNECT DATABASE
TRIBAL has created the Customer Connect database to allow consumers to store their shipping and billing information, track the status of their order, list previous orders and retain email preferences. Registration is entirely voluntary and you have the ability to correct or delete the information at any time. This information is accessed through the “My Account” section of the Site.
In order to make every effort to ensure that your experience on TRIBAL’S Customer Connect web site secure, we use encryption technology to protect you against the loss, misuse or alteration of your personal information. When you fill out any contact forms or access your account, a secure server encrypts all of your information through the use of Secure Socket Layers (SSLs). SSL technology, an industry standard, is designed to prevent someone other than operators of our Site from capturing and viewing your personal information.
SECURITY OF PERSONAL INFORMATION
TRANSFER OF PERSONAL INFORMATION TO OTHER COUNTRIES
This Site is not directed to children under the age of thirteen, and we do not knowingly collect personal information from children under the age of thirteen on the Site. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen on this Site, we will delete the information from our records.
HOW TO CONTACT US
We want to assure you that TRIBAL is dedicated to protecting your privacy. Please feel free to contact us at any time if you:
- Would like to terminate your registration with our Site;
- Wish to access and/or correct your personal information; or
- Wish to provide or withdraw your consent for TRIBAL to provide you with informationabout our product offerings.
6240 rue Hutchison
Montreal, Qc H2V 4C5
Last updated: February 6, 2018